3. RETURNS POLICY
3.1. TougheesZA will take all steps reasonably necessary to ensure that ordered Items are delivered to you in terms of the warranties imposed in prevailing legislation, including the Consumer Protection Act. 34 of 2008, in that:
3.1.1. Are reasonably suitable for the purposes for which they are generally intended.
3.1.2. Are of good quality, in good working order and free of any defects.
3.1.3. Will be usable and durable for a reasonable period of time (having regard to the use to which they would normally be put and to all the surrounding circumstances of supply); and
3.1.4. Comply with any applicable Industry standards.
3.1.5. All returns need to be logged online on the TougheesZA Website.
3.1.6. Only purchases made on the TougheesZA Website will be eligible for returns or exchanges.
3.1.7. Returns of Toughees products from any other retail stores (physical) must be returned to the respective retail store of purchase.
ACCEPTABLE RETURNS
Manufacturing Defects
3.2. In the event that you find a manufacturing defect within seven (7) days of receipt of your purchase and wish to return the Item(s), you must:
3.2.1. Retain the Item(s) in the received condition; and
3.2.2. Retain the original packaging and all documentation that was included on or within the packaging.
3.2.3. You are required to adhere to TougheesZA care instructions as attached to the Item(s), and failing such care instructions being attached, to handle and care for the Item(s) at a level of care that would reasonably be expected in respect of the Item(s) in question.
Incorrect Sizing
3.3. If you discover a sizing issue within seven (7) days of receipt of your purchase with the Item(s) and wish to return the Item(s) for the correct size, you must:
3.3.1 Retain the Item(s) in the received condition; and
3.3.2 Retain the original packaging and all documentation that was included on or within the packaging.
3.3.3 Keep the Item(s) in the then current condition and not make further use of the Item(s); and
3.3.4 Identify, in writing, the specific nature of the apparent sizing issue and the date on and manner in which you became aware of such.
Dissatisfied with Product
3.4. If you are generally unsatisfied within seven (7) days of receipt of your purchase with the Item(s) and wish to return the Item(s), you must:
3.4.1 Retain the Item(s) in the received condition; and
3.4.2 Retain the original packaging and all documentation that was included on or within the packaging.
3.4.3 Keep the Item(s) in the then current condition and not make further use of the Item(s); and
3.4.4 Identify, in writing, the specific nature of the apparent dissatisfaction and the date on and manner in which you became aware of such fault.
How to log a Return:
3.5. You must, as soon as you become aware of the apparent fault, contact our TougheesZA Customer Care Centre in writing to tougheesza@bata.com and request that we accept the return of the Item(s) you are not satisfied with, and your request must include:
3.5.1. The Order number and delivery note number in respect of the Item(s);
3.5.2. A detailed description of the apparent fault and how you became aware of it; and
3.5.3. Any other information that we may reasonably request you to provide.
3.6. You will be required to allow us the opportunity to inspect the Item(s), and the Website will contain instructions on the process of sending the Item(s) to us for inspection. Our receipt of the returned Item(s) for inspection will in no way constitute or be deemed to be acceptance of a return of the Item(s) or confirmation of the apparent fault or of an obligation to refund you for the Item(s).
3.7. We will not accept the return of any Item(s) should:
3.7.1. The Item(s) have been damaged or altered due to:
- Improper care;
- Carelessness;
- Non-standard or unusual use;
- Failing to adhere to the care instructions attached to or sent with the Item(s);
- Accidental misuse or failure to maintain;
- Irregular conditions; or
- Any other manner of use or handling which indicates a lack of reasonable care with the Item(s).
Your attention is drawn to the fact that any defect must be a material imperfection in the manufacture of the product which makes it less acceptable than persons generally would be reasonably entitled to expect.
- You have attempted to alter or repair the Item(s) yourself or have allowed a third party to do so or attempt to do so.
- The Item(s) have deteriorated as a result of fair wear and tear which is reasonably expected in the normal and regular use of the Item(s); or
- The apparent fault relates to a slight variation in appearance, which does not materially differentiate the Item(s) from the representation on the Website.
